What legal steps do I need to take if a customer slips and falls in my store?

If a customer slips and falls in your store, there are several legal steps that you should take in order to protect yourself from liability and ensure that the customer's injuries are properly addressed.

First, you should ensure that the customer receives prompt medical attention if necessary. If the accident is serious, you should call 911 or otherwise arrange for immediate transportation to the nearest hospital. Even if the customer initially declines medical attention, you should document that the offer was made and that the customer refused.

Second, you should file an incident report detailing the circumstances surrounding the accident. The report should include the date and time of the incident, the names of any witnesses, the condition of the floor or other surface where the customer fell, and any other relevant information. Be sure to keep a copy of the report for your records.

Third, you should notify your insurance company of the incident. Your insurance policy may cover the customer's injuries and any legal costs associated with a potential lawsuit. However, you should consult with your attorney and review your policy carefully to determine what is covered and what is not.

Fourth, you should preserve any video surveillance or other evidence that may be relevant to the incident. This will help you defend against any potential claims of negligence or other legal liability.

Finally, you should consult with an attorney to evaluate your potential legal exposure and develop a strategy for responding to any claims that may be filed. Your attorney may advise you to offer a settlement, negotiate with the injured party's attorney or insurance company, or defend against the claim in court.

It is important to note that there may be limitations and exceptions to the advice given depending on the specific circumstances of the incident and the relevant jurisdiction. It is always advisable to seek the advice of a licensed attorney in your area to ensure that you are taking all necessary legal steps to protect yourself and your business.