What are the steps to take if a customer slips and falls in my Ohio business establishment?

If a customer slips and falls in your Ohio business establishment, there are several steps you should take to address the situation:

1. Seek medical attention: The first priority should be the individual's health and safety. Call 911 or seek medical attention for the customer as soon as possible.
2. Gather information: Collect as much information as possible about the incident, including the time and location of the fall, the conditions that caused it, and the identity of any witnesses. Take photographs of the area where the fall occurred.
3. Report the incident: Report the incident to your insurance company and notify them that a customer was injured on your property. Promptly reporting the incident to your insurance company can help ensure that any potential liability issues are managed properly.
4. Keep records: Maintain detailed records of the incident, including all medical bills and receipts related to the accident. This will be important evidence in case of a lawsuit.
5. Communicate clearly: Communicate with the customer about the incident and express empathy for the harm they have suffered. Do not make any admissions of liability or offer any compensation without first speaking to your attorney.
6. Consult an attorney: It is important to seek legal counsel from an experienced attorney who can advise you of your rights and obligations. They can help guide you through the process of handling the incident from beginning to end.

It is important to note that Ohio is a "comparative negligence" state, which means that liability may be apportioned between the parties involved in the incident according to their respective degrees of fault. For example, if the injured customer was wearing high heels and running through a slippery area of your business establishment, their actions may be considered negligent and could reduce the amount of damages they are entitled to receive.

In addition, there may be exceptions or limitations to your liability in certain circumstances. For example, Ohio law provides certain protections for property owners who have made a reasonable effort to warn customers of known dangers on their premises.

If you have any questions or concerns about how to handle a slip-and-fall incident at your Ohio business establishment, consult with an experienced attorney to ensure that you receive the best possible legal advice for your specific situation.